PAYMENT, SHIPPING AND DELIVERY
How can I make payments on the website?
At Din Raat, we accept online payments only. You can make online payments using credit cards, debit cards, net banking, UPI, wallets etc. through our payment gateway.
I just placed my order. When will I receive it?
Usually, orders are dispatched within 5-14 working days of the customer placing the order. This depends on the availability of the product and other factors such as length or initial customisation or delays caused due to other unusual circumstances.
How can I track my order?
We currently don't have a live tracking option available on the website but we request you to wait until your parcel is dispatched within the above mentioned time frame. If your enquiry is urgent, please email us on weardinraat@gmail.com and one of our team members will get in touch with you at the earliest. You can also get in touch with one of our team members through phone on +91-9310033165 from MON-SAT 11AM-7PM INDIAN STANDARD TIME ONLY.
Do you ship internationally?
Yes! Our website ships WORLDWIDE.
How can I track my international shipment?
We currently don't have a live tracking option available on the website but we request you to wait until your parcel is dispatched within the above mentioned time frame. If your enquiry is urgent, please email us on weardinraat@gmail.com or WhatsApp us on +91-9310033165 and one of our team members will get in touch with you at the earliest.
I have received part shipment, when will I get my other products?
We ship our pieces as soon as they are ready. We'd request you to wait until the given timeline of 14 days to receive the rest of the products and in case there is a delay beyond this time frame, please reach out to us on weardinraat@gmail.com.
I want to change my address/size/phone number for an existing pending order. Who should I contact?
If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at weardinraat@gmail.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.